UPDATE TO OUR TERMS AND CONDITIONS DUE TO COVID-19

 

 

Rescheduling of wedding date due to Covid-19 measures:

If your wedding or event date must be rescheduled due to COVID-19 measures, your booking with AMARA WORKS will be shifted to a newly nominated date within 12 months of the original date. No cancellation or re-booking fees apply unless third party suppliers Terms and Conditions override those set out in this policy, for which you will be notified via email.

Any products of non-perishable nature (linens, candles, décor, furniture etc), will be rebooked for your newly nominated date, provided they are available. Otherwise, a suitable replacement at the same or a lower cost will be sourced.

Rebooking fees on third party supplies may apply depending on the supplier. During the style guide process, you will be notified if there are any rebooking fees prior to anything being locked in with deposits.

Your wedding or event flowers and other products of a perishable nature cannot be refunded after they have been ordered. Wedding flowers are purchased 2-4 weeks prior to your event date. 
You will be notified prior to any purchase of floral.

Client decision to cancel booking due to Covid-19 measures: 
If the Client decides to cancel or reduce their service with AMARA WORKS our standard cancellation procedures apply.

The above conditions apply to events directly affected by COVID-19. For our standard Terms and Conditions and cancellations policies, please refer to our “Cancellation Policy”

 

Thank you for choosing Amara Works to carry out your event services. We pride ourselves in our quality of work and dedication to your design. We will keep in touch each step of the way to ensure you’re happy with the final result. Please read through the terms and conditions before making payment. Initial deposit is deemed as acceptance of terms and conditions. 

 

GENERAL TERMS

About These Terms and Condition
In these Terms and Conditions “we” and “us” mean AMARA WORKS and “you” means you the client. These Terms and Conditions together with your Order constitute the entire Contract between us and you for the supply of products and/or services. No other Terms and Conditions will apply. The Contract cannot be varied unless we agree to vary it in writing or by email. 

Legal Capacity to Transact
If you are under the age eighteen (18) years you can not place orders with AMARA WORKS. By accepting these Terms and Conditions you acknowledge that you are over the age of eighteen (18) years. Should AMARA WORKS suffer any damage or other losses as a result of a transaction entered into by a minor, AMARA WORKS reserves the right to seek compensation for such losses from the parents or guardians of the minor who caused any order(s) to be placed with AMARA WORKS.

Quotations
All quotes are valid for 14 days. During the validity period, all products/services quoted are held reserved for the Client. The Client must pay a deposit within this time period to reserve the specified product, service or time allocation. After the validity period has passed and the quotation has expired, the Client no longer has any hold on the products and timing and the Client must contact AMARA WORKS before paying the deposit to confirm the products/services are still available. Paying a deposit after the quote has expired will not confirm the booking. The products/services can only be re-offered provided they are still available. 

Where an event is concerned, all quotations are valid for the specified event only. Where the products/services are used for a second event, AMARA WORKS is entitled to charge the client full cost for the second event. AMARA WORKS can often charge a reduced fee where the second event is advised and discussed beforehand. All event quotations are dependent on AMARA WORKS and their sub-contractors or suppliers being given appropriate access to deliver, install and dismantle their products/services on the day/times specified in correspondence with the Client. These arrangements are to be confirmed by the venue and the Client with AMARA WORKS before the deposit is paid.

Placing Your Order/Agreeing to Service
You may place an order or agree to a service by means of email, telephone or in person. Once your order has been placed or service agreed upon, you will be issued with an invoice with payment breakdown and these Terms and Conditions. By paying a deposit or full order amount, you make an offer to us to purchase the products or services based on these Terms and Conditions. 

Privacy
All supplied personal and guest details are kept private. Information will only be used by AMARA WORKS for the purpose of creating your stationery. Under no circumstances will this information be used otherwise or given to a third party. 

Copyright
All AMARA WORKS designs are exclusive and original and protected under copyright Law. AMARA WORKS cannot replicate existing designs. No design or photograph may be stored, copied or reproduced in whole or part without written consent from AMARA WORKS. 

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Pricing
Prices are quoted in South African Rands (ZAR) and are subject to change. AMARA WORKS reserves the right to change pricing at its discretion and without prior notice. Quotations are valid for 14 days from issue. 

Deposit
Where graphic design or print service is concerned:
Due to the custom nature of each job the amount required as deposit will be discussed with you, at invoice stage. Your deposit is a non-refundable payment paid to AMARA WORKS at commencement when and if: 
a) You have signed a design brief
b) Stock or materials are ordered 
c) Design work has commenced 

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In any of these cases, AMARA WORKS reserves the right to determine the refundable amount based on how much work has been done towards your service.

Orders below R1500 require immediate upfront payment.

 

Where an event is concerned:
A deposit of 50% of the service fee is required upon commencement of planning and the style guide process. Deposits are non-refundable and will remain at 50% of the original quoted deposit. Should the total originally quoted decrease in value during the planning stage, the deposit will always remain at 50% of the original quoted price and is strictly non-refundable.

Deposits are non-transferable. If there is a change to your date or venue AMARA WORKS will accommodate but cannot refund the deposit if AMARA WORKS is unable to meet the changed requirements.

In paying the deposit, the Client deems these terms and conditions to be understood and agreed upon. In paying the deposit, the Client agrees to the specifications set out on their supplied quotation/invoice.

In paying the deposit, the Client agrees that the invoice total at the time of payment cannot decrease below 10% of its value going forward. 

Payment Methods and Processing
AMARA WORKS currently only accepts EFT payments. Your order will not be processed until payment is confirmed in our account. Payment processing will not begin until we receive all the information we need. You will be issued an invoice after each payment is made. 

Please ensure whenever you make a payment that you inform AMARA WORKS. Please refrain from paying the final balance prior to 14 days unless discussed with AMARA WORKS..
 

Final payments (events):
Where an event is concerned, final payments are due strictly 14 days prior to the event unless otherwise arranged.

All details of the quote must be finalised prior to the event due to the need for notice with third party suppliers and purchases. By 14 days prior to the event date, no changes can be made to the final quote.

Late payments will risk the availability of products, especially if custom ordered. Failure to make payment within the specified time frame may result in additional administration costs. AMARA WORKS reserves the right to cancel the booking if payment in full isn't received within 14 days to the event, in which case, no monies will be refunded to the Client.

Final payments (Invitations)
Where invitations/stationery is concerned, full payment is required strictly 7 days before pick up.

Supply of Your Products
Subject to these Terms and Conditions, we will supply to you the Products indicated on your Invoice.

Cancellation Policy
All cancellations must be submitted in writing.

Should the client decide to cancel an order at any stage of the process, AMARA WORKS will determine the cancellation fee in addition the non-refundable deposit. The cancellation fee will be based on the extent of work that has been done towards the order. 

Where an event is concerned:
In the result that a cancellation is required, all monies paid, less the deposit will be refunded, unless the invoice total is below R5000. If the invoice total is below R5000, 50% of the total of the invoice will only be refunded.

In the result that a cancellation occurs prior to the 30 days before the event, AMARA WORKS will withhold any monies that have been allocated to securing or purchasing stock, or where a significant portion of customised items have been manufactured. AMARA WORKS will reserve all monies to cover these costs, plus an administration fee of R1 500, and refund the remainder to the client.

In the result of a cancellation of a coordination package/styling event where a service fee has been charged, AMARA WORKS will withhold 50% of the service fee as well as the initial deposit paid.
 

Refunds and returns
Where graphic design or print service is concerned:

AMARA WORKS will provide a refund or reprint the product at our own cost under these following circumstances: 
The layout/ product wording is different from the latest digital proof that has been approved by customer. Full liability for final proofreading lies solely with the customer, and AMARA WORKS will only take responsibility for the cost of the reprint if the printed artwork is different than the final, approved digital proof, irrespective of the previous drafts and edit requests by customers. 

AMARA WORKS will NOT provide a full refund or resupply its services at no cost, under the following circumstances: 
Delays in delivery that are the responsibility of Post or independent courier/freight companies. 

Colour discrepancy - as per our terms and conditions colour variations from the proof and/ or sample received may occur, due to the nature of print production techniques. Unless the colour variation is outside of the reasonable acceptance threshold (up to 10% change in colour tone) no refund/reprint will be provided.
 

Where an event is concerned:
No refunds or returns are granted 7 days prior to the event date. For individual items, third party refunds, returns and cancellation policies apply. 

 

GRAPHIC DESIGN AND PRINT TERMS

Delivery
When delivery is required, all parcels are delivered by AMARA WORKS’ chosen courier optio. They are delivered by registered delivery, which includes parcel tracking and signature upon receipt. Parcels are sent via express post upon request. Postage cost is dependent on destination, package size, weight and the number of deliveries required. Where the client requires multiple deliveries, the client is expected to pay the associated postage and handling fees.  Clients should consider insuring their products as AMARA WORKS is not liable for any loss or damage caused in transit by third parties. If an authority to leave is requested by the client, they must do so in writing. AMARA WORKS is not liable for any loss or damage if parcels are left unattended at the client’s request. 

Artwork and Design
All artwork and design remains the property of AMARA WORKS. AMARA WORKS will discuss your design in detail prior to issuing a quotation. The client is welcome to present photographic ideas and inspirations to AMARA WORKS for consideration. While AMARA WORKS cannot legally replicate existing artwork, we endeavour to create a design that is as close as possible to the client’s desire. 

After a deposit is made, AMARA WORKS will proceed to layout design examples for the client. Your artwork fee is dependent on the extent and complexity of the design and will be reflected in your initial quote. The designs will be refined on a step by step basis, with the client offering input along the way. Once the final design is selected the client is presented with a proof and a sign off form.

AMARA WORKS offers up to 8 revisions, unless otherwise discussed in writing. After the 8th revision to any artwork, an additional fee will apply of R250 per revision. Where AMARA WORKS has misunderstood the request or previously failed to provide a requested revision, the revision will be completed at no cost to the Client.
 

Samples, Proofs and Sign Off
After the final custom design is selected, AMARA WORKS will issue the client with a digital proof.  A printed sample proof is available by request. When the proof is approved by the client, the Client is to sign and date the Artwork Approval Form that is issued with the proof. Once this form is signed, the design is deemed final. Any changes that occur after signing the approval form are charged at R150 INC VAT per hour, at a minimum of 2 hours. Where the design is to be changed completely, a rate of R250 inc VAT per hour is applied. 

Due to the nature of these printing processes, AMARA WORKS cannot provide a printed proof in letterpress or gold foil, offset or any other print method not performed by a digital CMYK printer.
 

Custom details
The client is to supply AMARA WORKS with any custom details that will be printed as they are supplied. AMARA WORKS will provide the client a Details Submission Form. All details that are supplied to AMARA WORKS are deemed to be accurate. AMARA WORKS does not perform a spell or grammar check on custom provided details.
 

Foiling
The foiling process consists of a magnesium printing block that uses high temperatures to stamp an existing design onto chosen stock. Due to the high set up cost of a foil print, no proofs can be supplied in foil. The pressure required by the machine to achieve the desired output is likely to push the printed design through the stock, making it visible on the underside. This often occurs when thinner stocks are used and is a natural reaction of the printing process.
 

Letterpress
The letterpress process consists of a photopolymer printing plate that transfers an existing design onto chosen stock using a high amount of pressure. Due to the high set up cost of letterpress printing, no proofs can be supplied in letterpress. The pressure required by the machine to achieve the desired output is likely to push the printed design through the stock, making it visible on the underside. This often occurs when thinner stocks are used and is a natural reaction of the printing process. Slight fading of ink and non-uniformity across individual cards is a common and natural effect of the letterpress print.
 
 

Digital Print
AMARA WORKS digitally printed invitations are printed on a commercial CMYK printer. Due to the nature of CMYK inks, colours on screen can vary slightly across proofs and final print. Colours will also vary across different stocks. All of the stock recommended by AMARA WORKS is guaranteed quality with letterpress, foil and digital print. When stock is selected by the client and has not been tested, AMARA WORKS will not be liable for the quality of output.
 

Delivery Of Your Products
Production typically takes 2-4 weeks after a digital proof has been confirmed. Delivery time varies according to your physical location in South Africa. We use courier services to deliver your goods and require the shipping address you use to have a person available to sign for the goods during normal business hours. All of our goods ship from Pretoria. Please take into consideration the likely delivery lead time for shipping. It would be 1-4 days in around gauteng and 2-5 days for other provinces. AMARA WORKS makes every effort to deliver your Product according to the estimated delivery times provided above. The estimated delivery times are in business days (Monday through Friday) excluding Public holidays. Although every effort is made to ship your Order according to the estimated delivery times provided, estimated shipping times may change due to changes in supply or circumstances beyond our control. If your Product has not arrived after the estimated delivery time, please contact us.

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Your Rights To Return A Product
We understand that special circumstances, such as a venue or date change, may occur. If you are faced with these special circumstances, please consider one of the following options. If you approve a proof that has a textual error and the order is in the printing, shipping or delivery stages, you must reorder the items in order to amend the error. We will extend a discount to reorders of this type, No refunds, credit or replacements are offered if you have changed your mind about the product or have made an incorrect choice when placing an Order. No refund will be provided if you made errors in spelling or text.

 

Limited time frame to claim product return
You have 14 days to notify AMARA WORKS of an issue regarding a delivery. Please open and inspect your invitations in detail and notify us immediately if there are any issues. Claims outside of the 14 days period will not be considered. 

 

Stock Colours
We advise that while every care is taken in images produced on our site actual shades may vary on different screen monitors. We recommend that a sample be purchased prior to placing an order. In addition shade variations occasionally occur in different stock batch lots. We recommend that you order all required items at the same time to ensure no batch variations occur. We ensure to the customers about the design and shade of the cards, however, there might be a possibility that in future there could be a slight change in the colour and texture of the cards. There might be a possibility of difference in shade between the actual colour of card and the image shown on the website. As these images are in JPEG format, the colour depends on the resolution of the computer monitors.
 

EVENT STYLING/COORDINATION/HIRE TERMS

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Event Coordination/Styling

The role of AMARA WORKS is initially that of an Advisor. The Client will make an actual selection of the Service Providers, and AMARA WORKS will implement these selections, AMARA WORKS is responsible for seeing out the appropriate suppliers in order to realise the style of the event accordingly. Where the Client requests to choose their own suppliers, AMARA WORKS will not undertake any responsibility for the quality of the event. This includes suppliers' failure to deliver on time and to deliver according to a pre-determined and approved style guide.

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In any case where major suppliers are coordinated, the Client will make payment directly to the Service Provider unless otherwise agreed upon. AMARA WORKS must be notified of any necessary changes made between the Client and the selected Service Providers. Service Providers accepted by the Client shall be liable for their own business practices. AMARA WORKS does not assume responsibility for the negligent acts nor omission of such professionals. The Client agrees to hold harmless AMARA WORKS for any error, non-performance or change made by any vendor. Liability is limited to the fee paid. The Client understands that AMARA WORKS will not enter into this agreement without this clause.
 

Force Majeure
The client agrees to hold harmless AMARA WORKS for an Act of God, weather conditions that may affect the event, acts of war etc.

In the event that the Client is forced to change the date of the event, every effort will be made by AMARA WORKS and staff to transfer location reservations, sub-contractors and AMARA WORKS support to the new date. Additional service charges will be applicable in such an event.

The Client agrees that in the event of a date change, any expenses including, but not limited to the deposits and fees that are non-refundable and non-transferrable are the sole responsibility of the Client. The Client further understands that last minute changes can impact the quality of the event and that AMARA WORKS is not responsible for these compromises in quality.
 

Variations
AMARA WORKS has the right to pass on any price increases on sub-hire equipment by suppliers.

Once a deposit has been paid, it has been agreed upon that the invoice total on the day of payment is final. The invoice then cannot be reduced by more than 10% of its original value.

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AMARA WORKS has the right to pass on any increase in labour due to last-minute changes, including additional fees incurred through late-night or early morning installations or having to wait more than 30 minutes due to delays outside the control of AMARA WORKS.

Delays in access to the venue for installation or removal will incur a standby charge at the rate of R350 per hour after the first 30 minutes. Electrical power is to be provided by the Client/Venue as per the agreed conditions. AMARA WORKS does not warrant the suitability, capacity or electrical supply arrangement unless specifically provided by AMARA WORKS.

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In the event of the venue changing the installation or dismantle times outside that which is possible for AMARA WORKS, the Client accepts the risk that the job may not go ahead as offered and that alliterative arrangements must be made. In the likelihood that this should happen, the Client accepts responsibility for full payment of the quotation and any other additional costs incurred.

In the event that an unforeseen situation occurs and changes to the design have to be made, AMARA WORKS will make every endeavour to contact the Client to approve any changes. If however, the Client is not contactable, AMARA WORKS reserves the right to alter the design to fit in with the constraints. By paying the deposit the Client agrees to this potential situation.

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In the event of existing or external hire items impacting the installation of the quoted items, AMARA WORKS will endeavour to install quoted items, for example, if another company has installed lighting or venue has installed permanent lighting. If unable to install/deliver/dismantle due to this reason, no monies will be refunded.

No liability is accepted where incorrect use or mistreatment of equipment occurs, or if the installation is altered by the Client/Venue without permission. Once installed and until dismantled, loss or damage to equipment and all other risk passes to and remains with the Client/Venue.

Adverse weather conditions and outdoor watering systems can affect outdoor setups. The Client agrees not to undertake any garden watering in proximity to the installed equipment and acknowledges that while every effort is made to minimise the impact of adverse weather, any consequences of adverse weather remains the Client's risk whereby AMARA WORKS is to be reimbursed for any damages/replacement of their equipment.

Where hire items have been sourced from a third party, any damage to these items from completion of set-up until the initiation of pack down, will be the sole responsibility of the Client, in which case, any damage waivers and fees will be forwarded directly to the Client.

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AMARA WORKS will not adjust, dismantle or install any existing fixtures in the venue that are going to affect the agreed design. This is unto the venue to arrange. The Client is also to ensure that the workspace is clear of furniture or hazards unless negotiated with AMARA WORKS. Where furniture and hazards impact the workspace area, AMARA WORKS will not be held responsible in any delays that occur with regards to setup.

In the event of adverse weather conditions that prevent the event or hired goods being installed or taking place at the arranged site, no monies will be refunded. AMARA WORKS will do their best to accommodate any reasonable request to setup the event in an alternate location providing this does not interfere with other bookings. If there is a chance of inclement weather that will affect hired goods, a decision and contingency plan will be developed amongst AMARA WORKS and the Client prior to the event. 

 

Problems Before and During the Event:
Once installation is complete, all lights/decorations are checked by AMARA WORKS and left in full working and clean order. Information as to the whereabouts and operation of the power/dimmer/controls will be explained to a person nominated by the Venue/Client and that person will be responsible for turning on the lights or delegating this responsibility before the Client arrives.

It is the Client's responsibility to let the venue know to turn the lighting and check decorations well in advance (minimum of 1 hour) of the beginning of the event. This also applies to the lighting of candles.

If lighting or decorations are found to be faulty, AMARA WORKS should be contacted within this period or as soon so that they have time to fix any problems. If the Venue/Client does not contact AMARA WORKS, AMARA WORKS cannot be held accountable for any problems and the client will not be entitled to any refund.
 

Damaged and Missing Goods:
The Client is liable for any damage, loss or breakage of goods from time of delivery or install until returned, collected or dismantled to/by AMARA WORKS staff.

Replacement and repair costs will be charged at the discretion of the supplier regardless of whether the client, venue or guest damaged the item.

Hired Equipment
No smoking or open flame is allowed near any hired equipment. It is the Client's responsibility to notify their guests of appropriate smoking areas during the event. Any fire damage caused by the Client, Venue or guests will be the sole responsibility of the Client.

Use of photos
AMARA WORKS will use the photos of our creative work for promotional purposes. Please let us know if this is an issue at the time of booking your event, gifts or stationery.

All creative work by AMARA WORKS and third party suppliers must be credited accordingly. All publications (media, print, blog, social media) must credit us as the supplier for the concept.
 

BY ORDERING PRODUCTS OR USING OUR SERVICES, OR BY OTHERWISE INDICATING ACCEPTANCE OF THESE TERMS, YOU ACKNOWLEDGE THAT YOU HAVE READ AND REVIEWED THESE TERMS IN THEIR ENTIRETY, YOU AGREE TO THESE TERMS, AND THESE TERMS CONSTITUTE BINDING AND ENFORCEABLE OBLIGATIONS TO YOU.